Quality Operations Manager
good culture
Operations, Quality Assurance
Mt Pleasant, MI, USA
Posted on Mar 25, 2026
Quality Operations Manager
LOCATION: Mt. Pleasant, MI (Hybrid)
REPORTS TO: Director, Quality Assurance
DEPARTMENT: Operations
TRAVEL REQUIREMENT: 20%
JOB PURPOSE SUMMARY:
We are seeking a Quality Operations Manager to join our growing Partner Excellence team. This role will be instrumental in commissioning and supporting operations and Quality with our Contract Manufacturer. The role requires a high degree of independence, on-site presence, and collaboration with both internal pillar leads and external plant leadership to drive alignment and effectiveness across all manufacturing activities.
The Quality Operations Manager will ensure that all Good Culture products manufactured at this site meet our quality standards, regulatory requirements, "gold standard" expectations, and production goals.
ESSENTIAL JOB RESPONSIBILITIES:
- Serve as the primary liaison between Good Culture and our Contract Manufacturer with a focus on ensuring a high level of safety, quality, and operational excellence
- Review production forecasts and align with Co-man production planning to ensure proper inventory amounts of all materials
- Train co-man teams on Good Culture’s SOPs, sensory expectations, and Critical to Quality parameters
- Monitor facility adherence to key manufacturing SOPs including testing protocols, sanitation practices, palletizing, and storage
- Conduct audits and ongoing monitoring of partner facilities
- Support complaint investigations and CAPA implementation, gathering cross-functional input and driving resolution
- Participate in regular co-manufacturing partner meetings, identifying quality improvement opportunities and surfacing risks early
- Oversee the collection and analysis of sensory, micro, and specification data to ensure trend stability and product performance
- Ensure specification compliance through quality and productivity improvement meetings, scorecards, trackers, and Key Performance Indicators (KPI’s)
- Key tasks include: production scheduling, inventory analysis, daily production reports, and product retain analysis.
- Contribute to our mission and ensure your work has a positive impact on our environmental and social responsibilities:
- Use B Corp guidelines to select partners and collaborators who are environmentally and socially responsible
- Be a brand visionary and expert, create and implement mission and values-first communication framework across everything we do
- Use environmental and social impact as a critical lens for decision-making
- Lead activities/initiatives for B Corp, Path to Pasture, or other partnerships to maximize impact and achieve annual giveback/result KPI’s
- Leverage opportunities to highlight Good Culture’s mission and impact to inspire others to join us in doing good
JOB QUALIFICATIONS/REQUIREMENTS:
- Bachelor of Science Degree in Food Science, Microbiology, Engineering, Dairy Science or closely related field preferred
- 5 to 7 years of Quality experience in a food plant (preferably dairy). Cross functional experience Including time in Operations a plus
- Certifications: SQF, PCQI, Quality Auditor, Quality Engineer, Continuous Improvement, GMP’s, HACCP, SQF, Six Sigma
- Direct experience with external manufacturing or co-man partnerships preferred
- Experience with implementation of corrective action programs
- Strong experience with auditing, sanitation/CIP systems, and root cause analysis
- Experience with manufacturing in an FDA environment; Preferred food and / or liquid processing manufacturing; high speed dairy and aseptic processing a plus
- Quality inspection, auditing and testing experience
- Excellent communication and leadership skills, with ability to drive accountability without direct authority
- Data driven approach to delivering innovative continuous improvement (CI) solutions to improve product quality, reduce manufacturing costs, produce product more efficiently, and improve relationships with our Co-Man.
- Strong computer skills including Microsoft Excel and SPC for Microsoft Excel
ABOUT GOOD CULTURE:
We believe that if you eat good things, and surround yourself with good, you’ll feel good. Simple as that. That’s why we decided to create a food company that offers real organic ingredients from trusted sources, promotes good health and tastes great. Our mission is to reinvent the food system, from the (actual) ground up. We are a cultured dairy company that currently makes pasture-raised cottage cheese, probiotic rich sour cream, cream cheese and probiotic milk. We’re on the look for some cultured healers!
Good Culture is an equal opportunity employer. At Good Culture we also believe a great culture fosters and values a diverse, equitable, and inclusive workforce. We seek individuals of all backgrounds and experiences to apply for this position. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Good Culture is committed to creating an inclusive environment for all employees.