Facilities Manager
True Food Kitchen
Operations
Scottsdale, AZ, USA
Posted on Jul 22, 2025
REAL FOOD for REAL LIFE
At True Food Kitchen, we believe in the power of whole, real food. We partner with each of our growers, ranchers and producers so that every ingredient meets our TRUE standards. That means better food for our guests and the planet. By crafting "Real Food for Real Life" we embody our purpose: empowering more people to eat real food.
WHAT YOU WOULD DO:
The Facilities Manager is responsible for day-to-day support to the field, manage high spend projects, develop, and maintain cost-effective facilities strategy for the restaurants and home office to ensure a safe, secure and comfortable environment is provided for guests and employees. Effectively communicate with Regional VP's, restaurant management and throughout the organization to foster compliance, understanding and cooperation. This position is a remote based home office role with 45-65% travel or as needed for successful roll outs, training, and support of new system and process implementations.
- Primary day-to-day contact for all facilities maintenance, repairs, and equipment issues.
- Manage capital expenditure and other high spend projects with vendors from start to finish including bidding, scope of work and timetables.
- Support and help maintain operations use of ServiceChannel.
- Manage the daily workflow in ServiceChannel and responsible for making sure all requests are prioritized and acknowledged within 24 hours.
- Respond to all emergency situations and fully coordinate any work needed to resolve the emergency including weekend and after hours. Properly escalate to the Vice President, Real Estate & Development as needed.
- Resolve disputes between restaurant management and service vendors to expedite unresolved repairs, preventative maintenance, invoicing etc.
- Organize and coordinates all facilities related contracts as per company standards.
- Responsible for ensuring all work-orders are closed out with comments within 7 days after completion of work.
- Responsible for ensuring all facilities audits are completed in a timely manner.
- Provide weekly report to Vice President, Real Estate & Development on all outstanding work-orders and proposals.
- Pull weekly service reports to ensure that all scheduled PM activity is completed each week for all trades and completed as per TFK standard.
- Research, hire, and develop vendors to make proper repairs per company standards to include facilities equipment, security and access, janitorial services, window cleaning, landscaping, plumbing, heating, electrical, mechanical maintenance, outside heaters & misters, pest control, kitchen services, hoods and grease traps.
- Coordinate new restaurant openings which include interviewing new vendors, setting up preventative maintenance programs, and turning restaurant over to operations without interruption.
- Conduct inspections of restaurants, ensuring “Like New” condition for each facility and provide a safe environment for our guests and staff up to TFK standard and as directed by the Vice President, Real Estate & Development.
- Prepare, roll out and implement pest control preparedness plan for the field and give support as needed
- Continuously look for and communicate ways to improve all aspects of facilities and property.
QUALIFICATIONS:
- Prior experience working with ServiceChannel.
- Background in trades such as HVAC, refrigeration, electrical, etc.
- Project management experience.
- Must possess exceptional written and oral communication skills, strong interpersonal and motivational skills, the ability to effectively supervise and instill cooperation in staff/vendors, and the ability to work well under pressure.
- Attention to detail, well organized and able to multi-task. High level of personal initiative, action and results oriented.
- Strong working knowledge with Microsoft Office, Outlook, Word, and Excel.
WHAT YOU CAN LOOK FORWARD TO:
- Competitive Compensation Package with quarterly bonus
- Health and Wellness Benefits (medical, dental, eye & more)
- FSA options for childcare assistance
- Pet Insurance for your fur babies
- Gym membership discount
- Pre-paid legal support
- 401K and TRUE Matching
- Work-life balance including flexible PTO
- Dining discounts
- Additional perks and discounts through Perkspot
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in creating supportive environments where our colleagues can succeed. As such, True Food Kitchen is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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