Community Manager (Tuesday - Saturday 9 AM - 5 PM, MT/PT Preferred)

Vital Farms

Vital Farms

Marketing & Communications
Remote
Posted on Saturday, May 18, 2024

Finding the right place to grow your career isn’t (over) easy, so we’re here to help by sharing a few reasons why the grass is greener at Vital Farms. We think you’ll appreciate our focus on Conscious Capitalism, which drives business decisions that benefit all our stakeholders (leading to even better business results). You might be drawn to our innovative approach and refusal to settle for the “way things have always been done.” Or you could find it exciting to grow your skills while working for an industry-leading brand. Whether you’re into our values, our brand, or our egg-cellent puns, we hope you’ll join our Crew and help us change the world 108 square feet at a time!

Are you passionate about knowing where your food comes from? Do you believe in the power of social media to build trust through transparency? Is gifting your love language? If you found yourself nodding “yes!” to those three questions, the role of Community Manager at Vital Farms might just be for you. We’re on the hunt for someone to help us deliver a world-class customer experience that surprises and delights our consumers every day and in every way.

At Vital Farms, we exist to improve the lives of people, animals and planet through food. While we’re known for our pasture raised eggs - giving our hens 108 square feet to roam and calling bullsh*t on terms like cage-free and free range - the truth is we’ve got big plans to do so much more. We give a cluck when it comes to improving the food industry, one ethically-sourced ingredient at a time, and we’re building a team to help us do just that.

If that sounds like something you care about too, let’s talk about how you can bring people together and be a part of Where Honest Food is Raised as our new Community Manager.

Reporting to the Senior Community Manager, you’ll be a voice of the Vital Farms brand, connecting with consumers across multiple touchpoints, including email, social media, phone and good old fashioned snail mail. In addition to answering questions like “What’s the best way to soft-scramble eggs?” and “How can I thank the farmer who made my breakfast possible?” you’ll also get to share witty quips, quotes, and egg-cellent puns with our community of Hen-thusiasts. (See what we did there?) And if gift giving is your love language, then this job might just be for you. You’ll have the opportunity to surprise our loyal consumers with cartons of eggs, Girls on Grass tees, and so much more.

Organized, self-motivated, and fast on your feet (and fingers), your passion for community building will help us build trust and create meaningful connections with our consumers. Additionally, here are some other exciting projects and priorities you can expect to champion:

What You'll Do

  • Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way
  • Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience
  • Identify brand opportunities by gathering inspiration from the latest social media trends and capitalizing in authentic and genuine ways
  • Execute key loyalty initiatives and social media partnerships
  • Capture analytics, providing internal team with community insights through monthly reporting
  • Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing new content
  • Advocate for Vital Farms with passion! Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role

What You Bring to the Table

  • Bachelor’s Degree in Marketing or Communications
  • Ability to work a Tuesday - Saturday Schedule
  • Proven success in customer service, community management or social media for a brand or agency (1-2 years)
  • First, you bring a passion for ethically-sourced, nutritious food and purpose-driven brands.
  • You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints
  • You’re a team player and you’re willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team
  • Excellent organizational skills and attention to detail
  • Stellar interpersonal skills to effectively communicate cross-functionally across the organization
  • You believe “we” is greater than “me”. You believe in the power of teamwork and celebrate the work of others before your own.
  • You give a sh*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of.
  • You hold yourself to the highest standards and you strive to improve yourself and others each and every day, even Saturdays.
  • You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
  • Honest conversations don’t ruffle your feathers and you don’t walk on eggshells. If you see something in the organization that can be improved, you’re not afraid to speak up and you expect your colleagues to do the same.

What We Bring to the Table:

  • A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table.
  • Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
  • Generous retirement contributions: 401(k) + 3% Contribution from Day 1.
  • Free eggs and butter, along with friends and family discounts.
  • Fun team SWAG that will make you the talk of the town.
  • Professional development opportunities and an amazing team dedicated to your growth.

Who We Are:

Vital Farms, a Certified B Corporation, offers a range of ethically produced foods nationwide. Started on a single farm in Austin, Texas, in 2007, Vital Farms became a national consumer brand that works with over 300 family farms and is the leading U.S. brand of pasture-raised eggs by retail dollar sales. Vital Farms’ products, including shell eggs, butter, hard-boiled eggs, and liquid whole eggs, are sold in over 24,000 stores nationwide. Vital Farms’ ethics are exemplified by its focus on the humane treatment of farm animals and sustainable farming practices. In addition, as a Delaware Public Benefit Corporation, Vital Farms prioritizes the long-term benefits of each of its stakeholders, including farmers and suppliers, customers and consumers, communities and the environment, crew members, and stockholders. In short, we exist to improve the lives of people, animals, and our planet through food.

Next Steps:
Shortly after you complete your application, you'll receive a follow-up email elaborating on any potential next steps in our process. If you don't immediately receive said follow-up email, we would highly encourage you to check your spam filter!

In order to fulfill Vital Farms mission to “bring ethically produced food to the table,” we seek to build teams that leverage diverse perspectives to create a welcoming and innovative environment that is committed to the principles of equal employment opportunities.

To that end, we make employment decisions based on qualifications, merit, and business need. Vital Farms does not discriminate on the basis of race, color, religion, gender and gender identity, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, marital status, age, national origin, citizenship status, military or veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable law.

Notification to Agencies:
**Vital Farms is not accepting unsolicited third-party recruitment agencies in the hiring process for this role. If you are a potential candidate interested in a role with Vital Farms, please submit an application directly. If you have any questions about the application process or the role itself, please reach out to a member of our Talent Acquisition team at careers@vitalfarms.com .